Alaska Airlines delay and cancellation compensation

1.28%

Cancels

Of its scheduled flights

79.1%

Arrives on time

Within 15 minutes

293,372

Flights measured

January 2025 – August 2026

The cancellation rate is the number that matters on this page: cancellation is what triggers a refund right. Delay, in the United States, does not.

Alaska Airlines is a US carrier — so the US rules apply to its domestic flights

There is no US law requiring cash compensation for a delay. What you are owed is a refund, and only in defined situations: if Alaska Airlines cancels or significantly changes your flight — more than 3 hours domestic, more than 6 hours international — and you decline the alternative it offers, the refund is automatic, in your original form of payment.

Meals and hotels are not required by law. They come from Alaska Airlines’ own published customer service commitments, which apply when the disruption is controllable — crew or maintenance rather than weather. Ask at the desk whether the delay is controllable; the answer decides what you can ask for.

If Alaska Airlines bumps you, that is paid in cash

This is the one part of US law that pays money rather than refunding it, and it is routinely missed. If Alaska Airlines oversells a flight and denies you boarding involuntarily, federal rule 14 CFR Part 250 requires 200% of your one-way fare when it gets you there one to two hours late, and 400% beyond that — subject to caps the Department of Transportation raises for inflation, most recently near $800 and $1,600.

Two traps. Volunteering your seat removes the rule entirely, so settle the number before you agree to anything. And you are owed money, not a travel voucher — the voucher offered at the gate is usually worth less than the cash you could have had.

The one rule that applies everywhere

If Alaska Airlines cancels your flight and you decline the alternative, you are owed your money back for the unused portion — whatever the reason, weather included. A voucher is something you may accept, never something you can be required to take.

Where Alaska Airlines flies from, and what applies there

Departing from Flights Scheme that applies
United States 291,262 US DOT — refunds only, no cash for delay

About Alaska Airlines's record

Is Alaska Airlines reliable?

Alaska Airlines arrived on time 79.1% of the time across 293,372 flights, ranking 30 of 86 airlines measured. That is around the middle of the field.

How often does Alaska Airlines cancel flights?

1.28% of its scheduled flights were cancelled. Cancellation matters more than delay for a traveller: it is the outcome that costs a day, and the one that triggers a refund entitlement.

When Alaska Airlines is late, how late is it?

About 52 minutes on average across its delayed arrivals.

Are Alaska Airlines delays the airline's own fault?

70.91% of the delay minutes it reported came from causes inside the airline — crew, maintenance, and aircraft arriving late from earlier legs — rather than weather or air traffic control.

This page explains published rules and is not legal advice. AirlineGrades is independent and not affiliated with Alaska Airlines. Confirm current thresholds with the relevant regulator before relying on them. The full guide →