Emerald Airlines UK delay and cancellation compensation
1.7%
Cancels
Of its scheduled flights
80.31%
Arrives on time
Within 15 minutes
9,157
Flights measured
January 2025 – August 2026
The cancellation rate is the number that matters on this page: cancellation is what triggers a refund right. Delay, in the United States, does not.
Emerald Airlines UK is a UK carrier — UK261 applies
Britain kept the European rules in domestic law when it left the EU. UK261 has the same thresholds and the same structure as EC 261, with the amounts set in pounds: roughly £220, £350 or £520 by distance, triggered by an arrival delay of three hours or more, a cancellation at short notice, or denied boarding.
It covers flights departing the UK on any airline, and flights arriving in the UK on a UK or EU airline. A Emerald Airlines UK flight from the UK is covered either way.
The one rule that applies everywhere
If Emerald Airlines UK cancels your flight and you decline the alternative, you are owed your money back for the unused portion — whatever the reason, weather included. A voucher is something you may accept, never something you can be required to take.
Where Emerald Airlines UK flies from, and what applies there
| Departing from | Flights | Scheme that applies |
|---|---|---|
| United Kingdom | 9,115 | UK261 — cash compensation possible |
About Emerald Airlines UK's record
Is Emerald Airlines UK reliable?
Emerald Airlines UK arrived on time 80.31% of the time across 9,157 flights, ranking 27 of 86 airlines measured. That is a good record by the standards of this data.
How often does Emerald Airlines UK cancel flights?
1.7% of its scheduled flights were cancelled. Cancellation matters more than delay for a traveller: it is the outcome that costs a day, and the one that triggers a refund entitlement.
This page explains published rules and is not legal advice. AirlineGrades is independent and not affiliated with Emerald Airlines UK. Confirm current thresholds with the relevant regulator before relying on them. The full guide →