TUI Airways delay and cancellation compensation
0.13%
Cancels
Of its scheduled flights
59.17%
Arrives on time
Within 15 minutes
31,897
Flights measured
January 2025 – August 2026
The cancellation rate is the number that matters on this page: cancellation is what triggers a refund right. Delay, in the United States, does not.
TUI Airways is a UK carrier — UK261 applies
Britain kept the European rules in domestic law when it left the EU. UK261 has the same thresholds and the same structure as EC 261, with the amounts set in pounds: roughly £220, £350 or £520 by distance, triggered by an arrival delay of three hours or more, a cancellation at short notice, or denied boarding.
It covers flights departing the UK on any airline, and flights arriving in the UK on a UK or EU airline. A TUI Airways flight from the UK is covered either way.
The one rule that applies everywhere
If TUI Airways cancels your flight and you decline the alternative, you are owed your money back for the unused portion — whatever the reason, weather included. A voucher is something you may accept, never something you can be required to take.
Where TUI Airways flies from, and what applies there
| Departing from | Flights | Scheme that applies |
|---|---|---|
| United Kingdom | 16,163 | UK261 — cash compensation possible |
| Spain | 5,533 | EC 261 — cash compensation possible |
| Greece | 2,629 | EC 261 — cash compensation possible |
| Egypt | 1,021 | No compensation scheme |
| Cyprus | 1,013 | EC 261 — cash compensation possible |
| Turkey | 902 | No compensation scheme |
| Cape Verde | 728 | No compensation scheme |
| Italy | 566 | EC 261 — cash compensation possible |
| Mexico | 400 | No compensation scheme |
| Tunisia | 380 | No compensation scheme |
| France | 362 | EC 261 — cash compensation possible |
| Morocco | 347 | No compensation scheme |
| Austria | 331 | EC 261 — cash compensation possible |
| Croatia | 264 | EC 261 — cash compensation possible |
About TUI Airways's record
Is TUI Airways reliable?
TUI Airways arrived on time 59.17% of the time across 31,897 flights, ranking 80 of 86 airlines measured. That is below average for the airlines measured here.
How often does TUI Airways cancel flights?
0.13% of its scheduled flights were cancelled. Cancellation matters more than delay for a traveller: it is the outcome that costs a day, and the one that triggers a refund entitlement.
This page explains published rules and is not legal advice. AirlineGrades is independent and not affiliated with TUI Airways. Confirm current thresholds with the relevant regulator before relying on them. The full guide →